Rapid Response

We can perform over 98% of your IT Support remotely, without the delay, inconvenience and most importantly, the cost of having an expensive engineer onsite.

Flexibility - We grow as you grow

With an outsourced IT solution from Xenon Network Systems we increase our support incrementally as you grow or scale back. No hiring/firing, no unemployment forms, no hassle. We can augment your current IT staff covering for vacations or sickness, even providing a dedicated onsite technician saving you the cost of the hiring process and associated benefits.

Great Prices for IT Support Plans

We offer simple monthly subscription for all of your network management and remote problem resolution. Some plans include offsite backups and spam filtering. With a monthly subscription, we don’t charge clients by the hour, so you never need to worry about the cost of calling us.

Discounted Services 

If you subscribe to our Support Services you get up to 20% discount on all projects that we undertake for you. Some agreements include project work in the price.

Emergency Onsite Support

When it’s needed we can quickly get an engineer onsite to solve your problems. In fact some of our IT support plans include emergency onsite support at no additional cost.

Coverage - 24x7x365 Support

If required we can provide coverage 365 days a year 24/7 and we make sure we have multiple consultants who are familiar with your network so you will always have the support you need.

Plain-English Speaking Engineers

As a small business you just don’t have the time to wait around when you have a problem. Our Engineers speak your language and have enough experience to understand what you are saying to them and are able to ask the right questions to get to the root of the problem.

Experience - Leave it to the professionals

We have inherited poor networks and understand that the typical internal IT person rarely has the experience to apply "best practices" for IT management. You should be running your business not the IT running you. We with many companies in the New York Metro Area, New Jersey and Long Island as well as professional experience in enterprise IT departments. We have established procedures for virtually every aspect of IT management and we have the experience to make IT a competitive advantage for your business

 Our Software Investment  

We run all the same software and equipment that most small businesses run, further more we have our own tools for managing the networks we support. These tools allow us to manage every aspect of our clients' desktops and servers remotely. With these tools we can proactively prevent problems to improve uptime and reliability. Our software also gives us the ability to connect to your computer within seconds of getting a support phone call.

Service - A true partnership 

We have organized our consulting practice around the idea that long-term relationships yield the best results for us and our clients. We routinely turn down work from companies that are just looking for a quick technology fix. A cornerstone of our approach is that we assign a primary consultant to your account who, over time, develops the in-depth knowledge of your business required to make long-term, strategic recommendations. Larger consulting firms and "nerd patrols" can't compare to the level of service that we offer.

Designed for Small and Medium Sized Companies 

We deal with small and medium sized companies, so we have huge amounts of experience of their special needs. If you are a company such as this, our service and our experience is tailored to your needs.

Superb Technology 

We have used our technical skills to choose the best support and security management systems specifically for the needs of small and growing businesses. We’ve selected the best and made the investment in them on your behalf.

Free, No Obligation Evaluation  

We will evaluate your network and equipment for FREE and give you a price in writing (not a guesstimate) on what it will take to get you back up and running. If you want us to provide the service we’ll get started right away.

No Fix, No Charge 

If we can’t fix it then there is no charge to you.