Support Options
Hourly On Request IT Support
Xenon Network Systems provides hourly IT support on an as-needed basis. This option is not as effective as our other support options because it tends to be very reactive – you call after the problem (often a crisis) has occurred. The reality is that the majority of IT problems can be prevented with a regular, proactive approach to IT support.
Total IT Management and Support
Our Total IT Management plan provides unlimited, flat rate IT support for your existing network. As a result, our first focus is to make your IT environment as stable as possible over the long-term.
- Monthly or weekly maintenance of servers and PCs/laptop
- Security updates, patching, and oversight of the backup process
- Help desk support via phone, email, and web
- Higher priority for your support issues
- Emergency after hours, weekend, and holiday support
- Monitoring
- Monitoring of the critical health status of Network Devices and Line of Business Applications
- Remote problem diagnosis before they occur
- Capacity planning reports for informed IT purchasing and budget decisions
- Minimize network and device downtime that causes lost productivity
- Technology Vendor Management services
- Quarterly IT Strategy review meetings
- Annual IT Disaster Recovery Plan updates
- Annual IT budgeting and project planning assistance
Xenon Network Systems takes full responsibility for your IT infrastructure. You get:
- Reduced IT support costs
- Improved network availability
- Improved productivity
Peace of mind that you can focus on running your business
IT Projects
Have a special project? Our detailed proposals outline the scope of the project, the tasks involved, the timeline and the cost investments required. In general, IT projects are fixed-priced – Xenon Network Systems bears the risk of cost overruns, not our clients. We can handle a variety of IT projects. Here are a few examples of our capabilities:
- Server rollouts – Migrating from an older Windows server technologies to Windows 2008 server.
- Desktop replacements – rolling out new desktops/laptops in a way to reduce disruption.
- Branch office or Mobile workers – Using VPN and other technologies to securely connect branch offices or mobile workers into the corporate network.
- Disaster recovery or business continuity planning – Implementing technology to minimize or reduce business disruption in the event of a minor problem or major disaster.
- Software upgrades – Working with your line-of-business applications to migrate them from one platform to another .
- Collaboration upgrades – Implementing Microsoft Exchange, Sharepoint portal , CRM or other technologies to improve communication and collaboration between employees.
Relocation Project Management, we manage all IT and communication related vendors.
Optional Services
Off-Site Internet Backup
Hosted Exchange
Email Spam/Virus Filtering
Web Hosting
Discounted Equipment Sales
Voice Over IP Phone Systems